Making a BookingWhat information will I need to book a vehicle?
Simply fill in the online quote form. We aim to respond to your enquiry within 24hrs.Is a deposit required at the time of reservation?
No. Discount Rentals Queenstown does not charge a deposit at the time of reservation.What happens if I want to cancel my booking?
Discount Rentals Queenstown reserves the right to charge a cancellation fee for the following conditions:
The minimum age for hiring with Discount Rentals Queenstown NZ is 21 years old. However, the renter must have a full and valid driver licence.Can anyone other than myself drive the vehicle?
Yes, you can nominate additional drivers at no extra cost. All drivers details must be entered on the hire contract form.What driver licence requirements are needed to hire a Discount Rentals Queenstown vehicle?
To hire a vehicle you MUST have a valid full driver licence written in English, if the licence is not in English an approved translation is required. You must carry your valid licence with you at all times when driving in New Zealand.
If you have an International Driving Permit you must also carry your current and valid driver licence.
If your overseas driver licence is not in English, you must carry an accurate English translation.What do I need to bring with me when I hire a vehicle from Discount Rentals Queenstown?
You need to bring your current driver licence (and English translation if applicable) and a valid credit card (Visa, Mastercard, Union Pay- not AMEX). A credit card number is held for security purposes. Hire payment can be made by cash, card (credit or debit) or online banking prior to arrival.Can I modify, or cancel an upcoming reservation?
To modify or cancel an upcoming reservation, please contact us by email firstname.lastname@example.org
FeesWhat do the prices on your website include ?
The daily prices on our website are inclusive of unlimited kms, standard insurance, GST and airport pick-up if the booking is 3 days or more. .Why do rates differ?
For a particular vehicle the rate may differ depending on seasonal demand, availability and length of hire. .Is there a fee to be met at the airport?
An Airport Collection fee of $20 is charged for bookings less than 3 days. We are charged by the airport authority to collect clients. .Does Discount Rentals Queenstown charge a card transaction fee on car rentals?
No, we do not charge credit card transaction fees when payment is made by credit card at the time of collection of the vehicle. However if online invoice payment is made with a credit card a fee will apply.Does Discount Rentals Queenstown require a bond?
We do not charge any bond for the vehicle. At collection of the vehicle we request credit card details which are held as security for the duration of the hire in the unlikely event of damages not covered by insurance. .Is there an additional charge for more than one driver?
No. There is no additional charge for having extra drivers on the rental contract. .
IMPORTANT NOTE: Insurance cover is only valid for drivers named on the contract. Additional drivers will need to present their driver licence and any required translation documents at the time of hire.Are there any additional charges for returning a car late?
Please contact us if you are running late on the day of return or want to extend your booking. Often we can accommodate your request at the same hire rate of your booking. If the vehicle is returned late without prior approval we reserve the right to charge a late fee.
Payment OptionsWhat Credit Cards does Discount Rentals Queenstown accept?
Discount Rentals Queenstown accepts Visa, Mastercard and Union Pay credit cards. We do not accept AMEX. We also accept bank issued Visa or Mastercard Debit cards in place of a credit card, but request a credit card number for security purposes.Can I pay using cash?
Yes, you can pay using cash at the start of the hire. However, all rental agreements must be secured by a Credit Card or for business clients, have an credit application form accepted.When will I be charged for my hire?
Payment is expected prior to or at the time of collection of the vehicle. Repeat business customers are able to set up an account and will receive an invoice.What happens if I get a speeding ticket, parking ticket, or forget to pay a toll road charge?
If you receive an infringement notice while the vehicle is on hire it is legally the responsibility of the hirer to pay the fine. It is best if the fine is paid at the time of ticketing.
In the event that Discount Rentals Queenstown receives an infringement notice for a speeding, parking, or other traffic infringements relating to the period the vehicle was on hire, we process a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The authority who issues the infringement notice will then forward the infringement notice to the hirer requesting payment. Discount Rentals Queenstown may charge the hirer a $25 administration fee for the time taken to process the statutory declaration and transfer of liability notice.
InsuranceWhat motor vehicle insurance do I receive with Discount Rentals Queenstown?
All Discount Rentals Queenstown rental vehicles are covered by standard full motor vehicle insurance. The daily rate quoted includes full insurance, with an excess of $2000 for drivers over 25 years.
This means that in the event of an accident or damages the maximum amount that the hirer is liable for is $2,000.
IMPORTANT NOTE: Operating the vehicle outside of the law invalidates any insurance coverage.
ALSO NOTE: if you have travel insurance you may already be covered for the rental car hire excess.What is the insurance excess with your standard rate?
NOTE: that if you have travel insurance you may already be covered for the rental car hire excess.Can I reduce the excess?
Discount Rentals Queenstown may offer a reduction in your excess liability to $500 for an additional daily fee. This is not available for hires less than 3 days duration or drivers under 25 years old.Can I reduce the insurance excess to zero?
Discount Rentals Queenstown does not offer a zero excess insurance option. Experience has shown that drivers take more care and responsibility if they have some liability.Am I insured for windscreen and tyre repair?
In general, windscreens and tyre repair are not covered by insurance
Vehicle logisticsIf I am arriving at Queentown airport how do I collect my vehicle?
We have your flight details so we aim to be waiting for you. We collect you from the commercial pick up area right outside the airport terminal. We tend to collect you in the vehicle you have hired, but occasionally for logistical reasons we may collect you in our shuttle van and take you to your vehicle parked 5mins away. Once your booking is confirmed specific pick up directions are emailed to you.When do I sign the hire contract?
At the time of vehicle collection we review the hire contract with you, validate your drivers licence and then once you have signed the contract you can drive away.If I am already in Queenstown, can you deliver the vehicle to our accommodation?
We will deliver vehicles in the Queenstown centre. If the hire is less than 3 days there will be a delivery fee of $25. You need to be present at the time of delivery for the paper work.If I am a Queentown local resident / business where can I collect my vehicle from you?
Collection is from our Frankton office, or alternative by prior arrangement.Can I pick-up or return a vehicle car outside normal business hours?
Yes. Discount Rentals Queenstown can arrange for after-hours pick-up and return when your rental is outside normal hours of operation, usually at no extra cost.Do I need to clean the vehicle before it is returned?
In general there is no need to clean the vehicle before it is returned. We valet all vehicles inside and out for each hire. However, if there is damage to the upholstery or carpet, or the interior soiled you may be charged a cleaning fee.Can I smoke in an Discount Rentals Queenstown rental vehicle?
No. Smoking is not permitted in an Discount Rentals Queenstown vehicle. If the vehicle is returned smelling of cigarette / cigar smoke you may be liable for a cleaning/deodorising.Does Discount Rentals Queenstown offer one-way rentals?
Yes, we will consider one way rentals from Queenstown. There is a relocation fee for one-way rentals as we do not have branches in other locations.What happens if I return my vehicle early?
If you return you vehicle earlier than expected then no refund applies.Do I return the vehicle full of fuel?
We request the rental vehicle be returned with a full tank of fuel.
If you are unable to return the tank full, please inform us at drop off. We will refuel the vehicle and on charge you the cost of the fuel. We reserve the right to charge a refueling fee of $25 in addition to the cost to fill the tank.What should I do if the car has a breakdown?
Please contact us on 0800 16 17 16
For all Non-Mechanical breakdowns you are liable. Non-mechanical breakdowns include, but are not limited to, the following:
In the unfortunate event of an accident, please do the following:
You will need to allow at least 30 minutes to complete a full accident report form when you return the vehicle.
AccessoriesWhat "extras" does Discount Rentals Queenstown offer?
Under New Zealand law, all children aged under 7 years must be in a car seat that is appropriate for their age and size.
Yes, you can request your child safety seats when booking. Please let us know the age the child so we can provide the most appropriate seat.Can I use a trailer hitch or tow bar with my Discount Rentals Queenstown rental?
Yes. All our vans/minibuses have tow bars and some of our larger cars/SUVs. Please let us know if you are requiring a vehicle for towing or to attach a bike rack
We will never disclose, rent, or sell your personal information. Unfortunately we cannot guarantee or warrant the security of any information you transmit to us via email or customer response forms. We request that you do not send us your credit card information via email. Please contact us by phone if you need to provide your credit card details.How does Discount Rentals Queenstown use the information it collects?
Any information collected is used by Discount Rentals Queenstown for operational running of the rental service, financial reporting and marketing.Does Discount Rentals Queenstown disclose personal information to any third-parties?
Discount Rentals Queenstown will not disclose any of your personally identifiable information except when we have your permission.